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  Customers are urged to contact us while enhanced payment arrangements are still available. Pennsylvania Information Service Disconnections Resumed Service disconnection and collection activities resumed for Pennsylvania customers effective November 9, This automated system captures and records your information and helps our dispatchers pinpoint the power outage. Question or Comment. Customers are urged to contact us while enhanced payment arrangements are available with no requirement of a down payment, late fees, or penalties. After disconnection activities have resumed, all normal collections practices will also resume including payment plan options and requirements for reconnections. Ohio Information Service Disconnections Resumed on October 5, Service disconnection and collection activities have resumed for Ohio customers, on October 5,